Terms and Conditions | The Retail Factory

These terms and conditions apply to the use of www.theretailfactory.co.uk

By accessing this website, and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether you choose to register with us or order from us.

www.theretailfactory.co.uk website is operated by:

The Retail Factory, a company registered in England and Wales, registered and trading office is at -

The Retail Factory

Unit 1, Parkwood Business Park

Parkwood Street


BD21 4WD

Company registration number is 05726228

VAT registration number is 893 3983 65

General email: csd@theretailfactory.co.uk

Telephone number: 0800 0223237

Fax number: 0871 714 3275

      The Retail Factory Ltd. is pleased to accept orders subject to the Terms and Conditions of sale as stated below. Unless expressly agreed in writing (for example in the case of a tender submission or written proposal), any alteration to these conditions will not apply. In these terms "you" and "your" (as appropriate) refer to the buyer and "us", "our" and "we" refers to the seller: The Retail Factory Ltd. "Days" refers to working days, being Monday to Friday inclusive excluding bank holidays, unless otherwise stated.
      Our quotations are valid on the day of issue only and are subject to stock availability. Quotations are for the sole use of the addressee and we reserve the right to withdraw a quotation, which has been passed by you to a third party.
      In normal circumstances

      1. We will deliver an order within the agreed period, but we cannot be held liable for any loss caused by late delivery. If we do deliver late you are not entitled to regard this as a breach of contract.
      2. Goods will be delivered to the delivery address supplied by you. You are considered to have given authority to accept a delivery on your behalf to any person who actually accepts delivery at the delivery address.
      3. If we, or any agent on our behalf, cannot deliver to the delivery address then we may, either store the goods and deliver at a later date or return the goods to stock and deliver similar goods later.
      4. You are obliged to provide adequate labour and facilities at the delivery or collection address to load or unload the goods without undue delay. We will require compensation for any loss we suffer arising from delivery or collection or non-delivery or non-collection of the goods. If it is not our fault nor that of our agent, that any delivery or collection is delayed or cannot be carried out then we will charge you for any extra costs incurred.
      5. If we deliver in instalments to you, then each instalment is a separate contract. If payment in full is not made to us at the proper time for orders, which have already been delivered, then we may withhold or cancel delivery of any other of your orders, which have not yet been delivered.
      6. Our prices exclude delivery or transport charges, insurance in transit and taxes. We will charge you extra for transport, packaging, taxes and insurance as applicable and defined either within our published catalogue, in the quote we gave you or as defined in the contract in place between us.

      • VAT
        All prices are quoted exclusive of Value Added Tax (VAT). VAT will be added to all invoices at the rate applicable on the tax point date. The tax point date will be the date of the invoice.</br/>

Unless otherwise stated, invoices must be paid within 30 calendar days of their date. If you have not paid in full by that date then:

      1. We will be entitled to charge you interest at 3%, above the current base-lending rate of Barclays Bank, compounded daily, on the amount outstanding until it has been paid in full.
      2. We will be entitled to sue you for the money and our costs incurred whether property in the goods has passed to you. If you have any dispute or counterclaim against us, you will not be entitled to make any reduction in, or deferment of payment because of that dispute or counterclaim.
      3. We accept all major credit and debit cards. If you are a business, then we offer a full credit facility (subject to acceptance) enabling you to buy on account rather than pay by card.

Data collected during our dealings will be retained. Some or all that data may be personal that is subject to the Data Protection Act of 1998. The data supplied to us will be processed by us to execute your order, to monitor your account, to select and send you marketing material and periodically to conduct trade and bank reference enquiries and other credit checks. This will involve the disclosure of your data to and from third parties. You consent to processing of your data for those purposes. Prior to processing your order, The Retail Factory Ltd. will attempt to verify your identity (or the identity of the individual on whose behalf you are acting). This process involves checking the details you supply against those held by credit reference agencies and scoring methods maybe utilised in the verification process. A record of this process will be kept that may be used to help other companies to verify your identity. We may also pass information to organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you supply false or inaccurate information and we suspect fraud, we will record this and share this information with other organisations.



  1. All goods supplied by us are warranted to be of sound workmanship and materials and suitable for the purpose for which they are designed under fair conditions. Our liability under this Warranty will be limited to the replacement, free repair or issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by your misuse of the goods or your negligent handling of them.
  2. In order to make a claim under this warranty you must return the goods:

  1. Within 40 days of the delivery date or the time stipulated by the manufacturer, whichever is the longer, or within 5 days for hardware products
  2. In good order and condition
  3. Carriage paid
  4. To our distribution centre, unless we have advised you of another addresses to return the goods.
  5. Our carriers have no authority to accept goods for return unless we have agreed in advance. In no circumstances will we be responsible for loss or consequential damage arising from the failure or defect of our goods.

If you return the goods to make a claim under clause 7(b) above and those goods turn out to be, in our opinion, faulty or damaged by reason of your misuse or negligent handling of them, then we will give you 10 days written notice to make arrangements to collect the goods. You may collect the goods in person or make arrangements for your own carrier to collect them. You will remain liable to pay for the goods in full. We reserve the right to make arrangements to return the goods to you after the 10-day period, charging you our carriage and administration costs. Alternatively, at the end of the 10-day period, your non-compliance with our request for instruction will lead us to assume that you have given us unconditional authority to dispose of the goods as we see fit.

    All descriptions and illustrations of goods in any catalogue, brochure, price list or in any other document provided by us are intended for general guidance only and do not form part of any contract between you and us. We accept no liability for any error or omissions in such documents and cannot be liable in any circumstances for any loss or damage resulting from your reliance on such descriptions and illustrations.
    We reserve the right to cancel an order or suspend or delay delivery of it without being liable for any loss or damage if supply of the goods is prevented or delayed by reason of war, (whether declared or not), civil strife, riots, adverse weather conditions, fire, flood, labour disputes, accidents or any other causes or circumstances beyond our control.
    We will, at our discretion refund, replace or issue credit where goods have been lost, wrongly delivered, incorrect goods have been delivered because of our error, damaged in transit or there is a short supply of an order. We will only consider claims if made in writing to us within 3 days of the date of delivery. If goods have been lost in transit you must also inform the carrier in writing within that period. If goods have been damaged or supplied short, then you must keep those goods in one place, separate from any other goods, and let us inspect them if we wish before we decide what action to take. If a whole consignment of goods is lost, then you must inform us in writing within 10 days of the invoice date.
    Generally, except for warranty claims, we will not arrange collection of goods in circumstances other than those listed in clause 10. If we do, then we will, at our absolute discretion, levy a handling fee of 30% of the purchase price, with a minimum charge of £30. All returns must be authorised by us and you should obtain a collection reference. The goods must be in original manufacturer's packaging, protected by an outer box and in a re-saleable condition. You should retain a copy of our agent's/carrier's collection note.

      1. General: Notwithstanding delivery of the goods, we will still own them until you have paid in full for them in accordance with this contract and until all money owed by you to us pursuant to any other contract between us has been paid in full.
      2. Sale of the Goods: You are allowed to sell on the goods in the ordinary course of your business and if you do title to the goods sold will pass to the person who buys them from you on delivery to them. If you sell the goods to a third party before you have paid for them then you will hold the proceeds of that sale on trust for us pending payment. We will have the right to require you to direct the third party to pay the money they would have paid to you directly to us instead and at our request you will assign to us any rights or claims you have against your customers in relations to the goods.
      3. Storage: Goods that are in your possession will be held by you as bailee. You must keep the goods separate and clearly identified as our property until you have paid for them.
      4. Insurance: After delivery and until payment you must keep the goods fully insured. If the goods are lost, destroyed or damaged then you must hold the proceeds of the insurance for and to our order pending payment. If the goods are so destroyed you are not entitled to delay paying us until the insurer of the goods has paid you.
      5. Recovery of goods: We may enter your premises without notice and recover the goods, which have not been paid for in full. As between you and us, this sub-clause constitutes your authority for us to enter on the premises of any other person holding the goods on your behalf and on whose property the goods may be and remove the goods.


      1. You fail to honour any of your obligations to us under this contract, or you breach them, or
      2. Any distress or execution is levied on you, or
      3. You offer to make an arrangement with your creditors or commit any act of bankruptcy or if any petition in bankruptcy is presented to you, or (if you are a listed company) any resolution or petition to wind up such a company's business (other than for purposes of amalgamation or reconstruction) is passed or presented we will have the immediate right to cancel in writing any contract we currently have with you without prejudice to any claim or right we might otherwise have.

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