FAQs | The Retail Factory
Payment

Can I have a paper invoice sent to me?

Of course – just contact your account manager on 0333 016 4182 (Open 5 days a week 8:45 am to 5:00 pm) or visit our Contact Us page to arrange for an invoice to be sent to you.

I have a business account and have an invoice to pay, how can I pay it?

We accept payment for invoice by cheque, BACS or credit card.

  • Cheque payments:

Please send a cheque made payable to “Barclays Bank,” ensuring that you include our customer number (843) on all payments.
Barclays Bank
Churchill Plaza
Churchill Way
Basingstoke
Hampshire
RG21 7GP

  • BACS payments:

All credit transfer payments should be made to the following account. Please include our customer number (843) on all payments.
Barclays Bank PLC
Sort Code: 20-37-63
Account: 40146935
Reference: Barclays Bank PLC Customer No 843

Why have I received a credit note when I paid by credit account?

We have provided you with a credit note because you have cancelled or returned goods to us. If the invoice in question is outstanding then the credit note is for your own record and helps you make the correct payment for the invoice. If you have already paid the invoice then a credit will be made on your account with us.

Why have I received a credit note when I paid by credit card?

We have already applied to refund your credit card for the required amount and the credit note is simply for your own records. No further action is required on your part.

Why have I received an invoice when I paid by by credit card?

When paying by credit card your order confirmation will include an invoice but this is simply for your own records. No further action is required on your part.

Can I pay by credit account?

All UK-based businesses have the option of a credit account, subject to acceptance. The advantages of paying by credit account include:

  • 30 days to pay your invoice
  • Less time spent placing your order
  • Payment by Cheque or BACS
Click here to apply for a credit account.

Is my payment information secure?

100 per cent. Your credit card payment details are completely protected during transport over the Internet so that no one can access your card information apart from the bank during authorisation.

What type of payment do you accept?

We accept all major credit and debit cards including Visa, Mastercard & Switch/Maestro. We also accept payment by cheque or BACS if you have a credit account with us. Click here to apply for a credit account.

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REVIEWS



Rosie Wallis
Rosie Wallis
2023-09-06
Amazing Service from Paul - cannot thank him enough. We had a very urgent last minute mannequin requirement for a sit we were installing that night. I gave about an hour to find me 6x mannequins that were out of stock everywhere and he pulled it off with no questions asked. Went absolutely above and beyond my expectation for customer service and I will definitely be reaching out to Paul again for support in future projects. Thank you!!!
Jan Chope
Jan Chope
2022-07-05
We needed garment rails in a hurry after being let down by another company. The person I spoke to checked with the warehouse and phoned me back within a few minutes. I explained how urgent they were and placed my order. We expected delivery on the Wednesday but to my great surprise and delight they were with us by lunchtime on the Tuesday. I thoroughly recommend this company. The staff were great, the cost was reasonable and the delivery fantastic.
Sarah Gould
Sarah Gould
2020-11-16
Very helpful and friendly. Ordered the items I needed at a very good price. Cheaper than anywhere I have seen. Delivery was very fast. Happy with my purchase and will definitely use again.

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