About The Retail Factory | The Retail Factory

How to order...


freephone
0800 022 3237

call free to place your order or to find out more


visit
www.theretailfactory.co.uk

order online from our extensive range of products

fax
0871 714 3275

fax your order through for immediate processing

email
orders@theretailfactory.co.uk

email us anytime with your order or enquiry

5 reasons why we are different and
what it means for you..

 

We are a true one-stop shop

This brings you real benefits in your supply chain. You no longer have to deal with multiple companies to get the best deal The Retail Factory does all the work, making your life easier

We are not an internet only company

Although our website gives you the choice of 40,000 products, 24 hours a day, we are a business run by real people, we have new products coming in everyday, so don't miss out waiting for products on our website contact us now on 0800 022 3237

We are passionate about great service

Our team are dedicated to bringing you the best products, at the best price, backed by outstanding service.

We work harder to bring you the best products from the UK and around the world

We know how busy you are, and we invest a lot of time sourcing new and unique products. You can benefit from our unique sourcing service. We have a huge range of 1000's of products if it's not in our catalogue this doesn't mean we don't have it.

We are the industry experts

Not only do we actively source cutting edge products, but we commission research with leading UK bodies to keep you - and us - ahead of the game.

The personal touch..

 

The Retail Factory will assign you a dedicated Account Manager and will make sure your order is processed as smoothly as possible. Your Account Manager will monitor your order from the moment it is placed right the way through to the day it is delivered. If you have any queries you can just pick up the phone and call them. Every Account Manager is a highly trained sales professional with unparalleled industry and product knowledge.

How to pay

 

It's easy to apply for The Retail Factory Credit Account, just contact your Account Manager and they will help you through the process. Once accepted, you will be invoiced for all further purchases and payment will be required 30 days from date of the invoice. We also accept most major Credit or Debit cards or can accept BACS transfers.

 

Simply call 0800 022 3237 and speak to your Account Manager, they really do want to hear from you.

Delivery

 

We are open between 9.00am and 5.00pm Monday to Friday, and all orders placed with us before 5.00pm will be processed that day, which means you get delivery as quickly as possible. We deliver to all UK mainland addresses as well as an extended delivery service to UK offshore addresses (including Northern Ireland, Channel Islands, Isle of Man, Isle of Wight & Scottish Highlands).

 

Our delivery charges vary depending on size and quantity please enquire when ordering or call us now on 0800 022 3237 for a quote

Returns

 

If you need to return an item for any reason just contact us within seven days of receiving it on 0800 022 3237 and we will arrange collection and a refund. Some exceptions apply also a 25% re-stocking fee may apply on selected products

REVIEWS



Rosie Wallis
Rosie Wallis
2023-09-06
Amazing Service from Paul - cannot thank him enough. We had a very urgent last minute mannequin requirement for a sit we were installing that night. I gave about an hour to find me 6x mannequins that were out of stock everywhere and he pulled it off with no questions asked. Went absolutely above and beyond my expectation for customer service and I will definitely be reaching out to Paul again for support in future projects. Thank you!!!
Jan Chope
Jan Chope
2022-07-05
We needed garment rails in a hurry after being let down by another company. The person I spoke to checked with the warehouse and phoned me back within a few minutes. I explained how urgent they were and placed my order. We expected delivery on the Wednesday but to my great surprise and delight they were with us by lunchtime on the Tuesday. I thoroughly recommend this company. The staff were great, the cost was reasonable and the delivery fantastic.
Sarah Gould
Sarah Gould
2020-11-16
Very helpful and friendly. Ordered the items I needed at a very good price. Cheaper than anywhere I have seen. Delivery was very fast. Happy with my purchase and will definitely use again.

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